Privacy Policy

This Privacy Policy explains how Rex Automobiles ("we", "us") collects, uses and protects your personal information when you browse our online store, create an account or place an order. By using this site you agree to this policy. 1. Information we collect • Contact details — name, phone number, email and delivery address, collected when you sign in or place an order. • Order details — the parts you view, add to cart or purchase, and your order history. • Login verification — your mobile number is verified by a one-time password (OTP) sent by SMS or WhatsApp through our messaging partner. • Payment information — online payments are handled by our payment partners; we receive a payment confirmation, never your full card details. • Technical data — device, browser and IP information collected automatically to keep the site secure and working properly. 2. How we use your information • To process and deliver your orders, issue GST invoices and handle returns, exchanges and warranty claims. • To contact you about your order by phone, SMS, WhatsApp or email. • To confirm part fitment when you share vehicle details with our counter team. • To improve our catalogue and site experience. • To send offers or stock alerts only where you have opted in (e.g. our newsletter) — you can opt out at any time. 3. Sharing We share information only with service providers who help us run the store — courier partners (for delivery), payment gateways (for payment processing), and messaging providers (for OTP and order updates) — and where required by law. We do not sell your personal information. 4. Retention Order and invoice records are retained as required by tax law. Account information is kept while your account is active; you may ask us to delete it, subject to records we must keep. 5. Security Access to your data is limited to staff who need it to serve you, and our systems use industry-standard protections. No online system is perfectly secure; please keep your phone number and OTP private. 6. Your choices You can access and update your profile and addresses from your account, unsubscribe from marketing at any time, and contact us to correct or delete your information. 7. Cookies We use essential cookies to keep you signed in and your cart working. We do not use them to track you across other websites. 8. Contact us For any privacy question or request: Rex Automobiles — +91 80195 57888 · rexsecunderabad@yahoo.com · 1-8-27, Ministers Road, Secunderabad, Telangana 500003. We may update this policy from time to time; the latest version is always published on this page.